Order Policy
Service Initiation
Work begins upon receipt of payment, which constitutes client approval for project commencement. Details are outlined in the invoice.
Working Hours:
Our business operates from Monday to Friday, 9am-5pm PT.
Communication:
Communication should primarily occur via email. Phone calls or meetings can be scheduled if necessary.
Project Changes:
Any significant changes to the project require managerial approval through a formal email request.
Cancellation Policy:
No cancellations are accepted once the project has started.
Refund Policy:
Refunds are processed through the original payment method. For ACH or wire transfers, bank details are required.
Professional Conduct:
Professionalism and respect are expected; breaches may lead to contract termination.
Non-Solicitation:
Direct contact with AV Inc.'s customers is prohibited without written permission.
Production:
Production quantities may vary by ±10% due to production variables. Discrepancies will be reconciled after the final count.
Other Agreements:
Additional terms must be documented in a separate contract.
Help Center
For further assistance, contact us at hello@AVmade.com.